Shipping Policy
At Silky Beauty Supply, we are committed to providing a transparent, reliable, and timely shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.
Shipping Locations
- We currently ship within the United States only.
- International shipping is not available at this time.
- Orders are shipped from our U.S. fulfillment facility.
Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Processing days: Monday through Saturday, excluding Sundays and U.S. public holidays.
- Orders placed on Sundays or public holidays are processed on the next business day.
- Once your order ships, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Time
Estimated delivery time includes both processing and carrier transit:
- Processing Time: 1–2 business days
- Transit Time: 3–5 business days
- Total Estimated Delivery Time: 4–7 business days
Delivery times are estimates and may vary due to customer location, carrier schedules, weather conditions, or other factors beyond our control. Carriers generally do not deliver on Sundays or public holidays.
Shipping Rates
- FREE standard shipping is provided on all orders within the United States.
- There are no additional or hidden shipping fees.
Delivery Requirements
- Some shipments may require a signature upon delivery for security purposes, such as for higher-value orders or based on carrier requirements.
- Please ensure someone is available at the delivery address when a signature is required.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Silky Beauty Supply is not responsible for delays, delivery issues, or returned packages caused by incorrect or incomplete address details provided by the customer.
Order Tracking
- A tracking number is emailed once your order ships.
- Tracking updates are provided by the shipping carrier.
- If a shipment appears delayed beyond the estimated delivery window, customers may review carrier tracking updates and may also contact us for assistance after the estimated delivery timeframe has passed.
Returns & Refunds
Returns and refunds are handled according to our Refund & Returns Policy.
Unless otherwise stated, return shipping costs are the responsibility of the customer.
Contact Information
For any shipping-related questions or concerns, please contact us:
Silky Beauty Supply 1714 US-19, Holiday, FL 34691, United States
Phone: +1 (727) 939-2906
Email: support@silkybeautysupply.com