FAQs

1. Where is Silky Beauty Supply located?

📍 Silky Beauty Supply is located at:
1714 US-19, Holiday, FL 34691, United States

2. What are your store hours?

🕒
Monday – Friday: 10:00 AM – 7:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: Closed

3. Do you ship outside the United States?

🚚 At this time, we ship within the United States only.
International shipping is not currently available.

4. How long does shipping take?

📦 Orders are typically processed within 1–2 business days.
After shipment, delivery generally takes 3–5 business days within the U.S.

Estimated total delivery time is 4–7 business days. Delivery times are estimates and may vary due to location or carrier delays.

5. How much does shipping cost?

💵 We offer FREE standard shipping on all orders within the United States.
There are no additional or hidden shipping charges.

6. How can I track my order?

📧 Once your order ships, you will receive an email containing a tracking number and tracking link to monitor delivery progress.

7. What is your return policy?

↩️ We offer a 30-day return and exchange policy for eligible items that are unused, unopened, and in their original packaging.

For hygiene and safety reasons, opened or used hair extensions, wigs, and hair care products are not eligible for return or exchange, unless the item is defective or incorrect upon arrival.

8. Who is responsible for return shipping costs?

🚚 Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.

We recommend using a trackable shipping service for added security.

9. Do you offer refunds?

💳 Yes. Approved returns are refunded to the original payment method within 5–10 business days after inspection.

10. What types of products do you sell?

✅ We sell physical beauty and hair products, including human hair extensions in various lengths, textures, and styles.

Product details and care information are provided on individual product pages to help customers make informed purchasing decisions.

11. How can I contact Silky Beauty Supply?

📞 Phone: +1 (727) 939-2906
📧 Email: support@silkybeautysupply.com