Shipping Policy

Silky Beauty Supply

At Silky Beauty Supply, we are committed to providing a transparent, reliable, and timely shipping experience. Please review the information below to understand how orders are processed, shipped, and delivered.

📦 Shipping Locations

  • We currently ship within the United States only.
  • International shipping is not available at this time.
  • All orders are shipped from our fulfillment location in Holiday, Florida, United States.

⏰ Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Processing days: Monday through Saturday, excluding Sundays and U.S. public holidays.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • Once your order ships, you will receive a shipping confirmation email with tracking information.

🚚 Estimated Delivery Time

Estimated delivery time includes both processing and carrier transit:

  • Processing Time: 1–2 business days
  • Transit Time: 3–5 business days
  • Total Estimated Delivery Time: 4–7 business days

Delivery times are estimates and may vary due to:

  • Customer location
  • Carrier schedules
  • Weather conditions
  • Other factors beyond our control

Carriers generally do not deliver on Sundays or public holidays.

💸 Shipping Rates

  • FREE standard shipping is provided on all orders within the United States.
  • There are no additional, hidden, or post-checkout shipping fees.

🖊️ Delivery Requirements

  • Some shipments may require a signature upon delivery for security purposes.
  • Please ensure someone is available at the delivery address to receive the package when required.

📍 Address Accuracy

  • Customers are responsible for providing accurate and complete shipping information at checkout.
  • Silky Beauty Supply is not responsible for delays, delivery issues, or returned packages caused by incorrect or incomplete address details provided by the customer.

🔎 Order Tracking

  • A tracking number will be emailed once your order ships.
  • Tracking updates are provided by the shipping carrier.
  • If a shipment appears delayed beyond the estimated delivery window, customers are encouraged to contact the carrier first.
  • If the issue remains unresolved, you may contact us for assistance after the estimated delivery timeframe has passed.

↩️ Returns & Refunds

  • Returns and refunds are handled according to our Refund & Returns Policy.
  • Unless otherwise stated, return shipping costs are the responsibility of the customer.

🏢 Contact Information

For any shipping-related questions or concerns, please contact us:

Silky Beauty Supply
📍 1714 US-19, Holiday, FL 34691, United States
📞 Phone: +1 (727) 939-2906
📧 Email: support@silkybeautysupply.com